Role Description The IT Support Analyst (Entry-Level) at Gestión de Talento Humano is a part-time, fully remote role focused on providing first-level technical assistance to internal users and clients. Day-to-day responsibilities include responding to support tickets and requests, diagnosing software and hardware issues, and guiding users through step-by-step solutions in a clear and patient manner. The role involves supporting desktop environments, basic networking connectivity, and commonly used business applications, as well as documenting incidents, resolutions, and procedures in the help desk system. The IT Support Analyst will escalate complex issues to senior team members when needed and follow established service-level agreements and support workflows. Collaboration with other IT staff, participation in remote training sessions, and continuous learning of new tools and technologies are key parts of this position. Qualifications Strong foundation in Technical Support and Information Technology, with an interest in building a career in IT support.Proficiency in Troubleshooting common software, hardware, and connectivity issues.Hands-on experience or training with Desktop Computers, including operating systems (e.g., Windows, macOS) and basic configuration tasks.Ability to provide efficient Help Desk Support, including ticket management, prioritization, and clear user communication.Effective written and verbal communication skills, with a customer-focused and solution-oriented mindset.Ability to work independently in a remote environment, manage time effectively, and follow documented procedures.Entry-level experience in IT support (internships, coursework, or personal projects) is preferred but not strictly required.Relevant education such as a technical diploma, coursework in IT, or industry certifications (e.g., CompTIA A+) is a plus.