Product Manager to Customer Onboarding and Retention

The Onset

Surry Hills, Sydney NSW (Hybrid)

Digital and Search Marketing (Marketing and Communications)

Full time

AUD 160000 to 165000 per annum

Data Analysis

Customer Insights

Software as a Service

Product Manager to Customer Onboarding and Retention

Shape the customer experience across one of Australia's most trusted digital platforms.

Own customer journeys, drive retention and engagement,

Drive he future of a platform used by hundreds of thousands of Australian families every year.

165K+ Super | 3 days in office

About the Business

This Australian technology company powers millions of interactions and transactions each year through a platform that simplifies everyday experiences for families and communities’ heir products sit at the centre of important customer moments, helping users seamlessly engage, make payments and access services through a simple and intuitive digital experience.

As the business continues to grow, Product is playing an increasingly important role in shaping customer experiences, improving engagement and creating new opportunities across the platform. The team has recently evolved into a lifecycle squad model and is investing in Product Managers who enjoy solving customer problems and driving meaningful outcomes.

About the Role

This is a Product Manager role with broad ownership across the customer journey, focused on improving how customers onboard, engage, transact and remain connected to the platform over time.

You will join a cross-functional squad and work closely with Engineering, Design and business stakeholders to identify customer pain points, uncover opportunities and shape solutions that improve customer engagement, retention and overall experience.

Your responsibilities will include:

Owning and evolving key customer journeys across onboarding, engagement, retention and transactional experiences

Leading product discovery through customer research, data analysis and problem validation

Defining priorities and contributing to roadmap planning based on customer value, business goals and technical considerations

Partnering closely with Engineering and Design to shape solutions and drive delivery

Using customer insights, behavioural data and experimentation to improve product performance and outcomes

Defining success metrics, measuring outcomes and iterating based on feedback and learnings

Working across multiple problem spaces as the business evolves, bringing flexibility and curiosity to new customer challenges

Collaborating across Operations, Customer Experience, Finance and Technology to ensure solutions are commercially viable and operationally scalable

The successful candidate will have the opportunity to contribute across several customer journeys and help shape the future direction of the product as the organisation continues to mature its Product capability.

About You

You are a Product Manager who enjoys balancing customer empathy with commercial thinking and strong execution.

You may bring:

Experience within SaaS, digital products or technology platforms

Exposure to customer lifecycle, onboarding, engagement or retention products

Strong product discovery and prioritisation skills

Experience working in cross-functional squads alongside Engineering and Design

A data-informed approach to product decision making

The ability to thrive in a changing and fast-moving environment

Whats On Offer

Own customer journeys that directly impact onboarding, engagement and retention

Work across multiple areas of the product rather than being confined to a narrow feature set

Partner closely with Engineering, Design and business leaders in a highly collaborative environment

Join a business investing heavily in Product as it evolves into a modern squad-based operating model

Hybrid working model with flexibility, strong team culture and real opportunity for growth

Most importantly, you enjoy solving customer problems, improving experiences and building products that customers rely on every day.

Sydney | Hybrid (3 days in office) | 165K + Super

Posted: 20-06-2026

Salary: AUD 160000 to 165000 per annum