Job Info

Location: SURRY HILLS, NSW

Salary: Not Specified

Job Type: Permanent position | Full time position

Job Description

Hospitality Group Service Manager – Black & White Waiters Salary: $80,000 - $90,000 Location: Sydney About the Role Black & White Waiters is seeking a full-time, highly organised and experienced Group Service Manager based in our Sydney office to oversee the delivery of premium hospitality and staffing services across corporate, private, and large-scale events in NSW, VIC and QLD. Key Responsibilities

• Plan, coordinate, and oversee hospitality staffing operations for corporate functions, private events, conferences, and luxury events.
• Manage event delivery to ensure high standards of service, presentation, and client satisfaction.
• Advise the Event planners and Catering Managers regarding workforce planning, rostering, and allocation of hospitality staff across multiple events.
• Mentor waitstaff, bartenders, and event supervisors
• Review internal policies and procedures regarding customer relations and services
• Maintain strong client relationships and liaise with venues, event organisers, and stakeholders.
• Ensure compliance with liquor licensing, workplace health and safety, and relevant hospitality regulations.
• Monitor staff performance and ensure adherence to company service standards and grooming requirements.
• Oversee operational logistics, including equipment, uniforms, and event supplies.
• Support business growth through excellent service delivery and client engagement.
• Respond promptly to operational issues and ensure smooth execution of all events.

Qualifications

• Relevant diploma level qualification or higher and at least 1-2 years of experience in hospitality, events, or workforce management.
• Strong leadership and team management skills.
• Excellent communication and organisational abilities.
• Ability to work in a fast-paced, event-driven environment.
• Knowledge of hospitality service standards and compliance requirements.