We're looking for a compassionate and capable Temp Income Officer to join our team across our Bonnyrigg and Redfern offices. This is a customer-facing support role where you'll be the first point of contact for people experiencing financial hardship and rent debt — helping them navigate a difficult situation with empathy, clarity and practical solutions.

This provider works to do more than put a roof over people's heads — they help build stability and a brighter future. If you're driven by purpose and want a role where you can genuinely turn someone's day around, you'll feel right at home in this team.

What You'll Be Doing

• Handling inbound calls and enquiries from tenants who have fallen into rent arrears
• Connecting people with appropriate support services
• Setting up and managing payment plans
• Assisting with debt recovery processes
• Working across two office locations (split to be confirmed)

What We're Looking For

• A valid NSW driver's licence (essential — required even if you'll be using public transport)
• Willingness to undergo a National Police Check
• Excellent communication skills, with genuine empathy and patience
• The ability to stay calm and professional in sensitive conversations
• Knowledge of the NSW Residential Tenancies Act is highly regarded (not essential)

What's In It For You

• Immediate start — Temp contract through to 17th September 
• Competitive pay: $50.34 p/h + Super
• 9–5 hours, Monday to Friday — no weekend work
• A genuinely rewarding role where you make a real difference every day
• Supportive team environment across two well-connected office locations

Start date: ASAP Apply now — interviews moving quickly for the right candidate.
Additional information

• Location: Bonnyrigg & Redfern
• ASAP start through to 17 September
• $50.34 p/h + Super