General:

• Collaborate and perform other duties required for effectiveness of department, or as required by Manager.
• Collaborate with other Teams/functions by completing agreed tasks/requests. 
• Identify improvement opportunities within job scope.

Product Improvement & Redesign:

• Improve existing product designs for reliability, manufacturability, and cost efficiency
• Translate field issues and warranty trends into design improvements
• Drive DFM/DFA initiatives with overseas factories

NCR Investigation & Root Cause Analysis:

• Lead structured investigation of recurring defects
• Perform hands-on failure analysis
• Implement and validate corrective/preventive actions

 ​Manufacturing & Tooling Support:

• Provide tooling and process improvement input
• Support sample review, first article inspection, and production release
• Improve production stability through engineering changes

Technical Documentation & Drawing Control:

• Produce and maintain SolidWorks drawings
• Develop supply guides, QC checkpoints, and technical documentation
• Maintain revision control 

Standards & Compliance:

• Interpret and apply relevant Australian Standards
• Support compliance documentation

Overseas Factory & QC Liaison:

• Work directly with overseas engineering/QC teams
• Participate in factory visits as required

Backup/Team Support:

• Address quality issues and risk management for product warranty (manufacture warranty).
• Assist the client and external team’s problem-solving product issues, and provide positive outcomes, that meet the client’s expectations. 
• Conduct quality assurance checks on the stocks received and authorise for release in accordance with SOPs.
• Design product kits and manufacturing guide.
• Ensure QC items have been tagged with relevant documentation.
• Functional compliance with QMS standards and quality assurance.
• Providing help and answers to the Customer’s After Sales issues through identification of the problem and provision of a solution to rectify.
• Reduce product defects and warranty claims by monitoring and managing supplier quality.
• Responsible for manufacturing and assembling product as per relevant BOM or manufacturing guide.

Qualifications: