An exciting opportunity has become available to join a highly supportive operations team within a leading financial services organisation.

This role is ideal for someone who enjoys helping customers, thrives in a team environment, and takes pride in delivering accurate, high-quality work. Previous banking experience is not essential, as comprehensive training will be provided.

About the Role

Working within a specialised operations team, you will support business customers with enquiries and transaction processing activities while ensuring excellent service outcomes.

This is primarily a desk-based role involving a combination of administration, processing, email communication and customer interaction via phone.

Key Responsibilities

• Respond to customer enquiries via phone and email
• Process and manage customer requests accurately and efficiently
• Liaise with internal stakeholders to resolve enquiries and issues
• Maintain accurate records and update internal systems
• Prioritise competing tasks and manage workflow effectively
• Deliver exceptional customer service while meeting service standards
• Contribute positively to a collaborative team environment

What We're Looking For

• Strong customer service experience
• Excellent verbal and written communication skills
• Confidence speaking with customers over the phone
• Strong attention to detail and organisational skills
• Ability to manage multiple priorities and meet deadlines
• Positive attitude and willingness to learn
• Strong team-player mentality
• Experience in banking, financial services, administration, contact centres or operations environments will be highly regarded but is not essential.

What's On Offer

• Comprehensive training and ongoing support
• Friendly and collaborative team culture
• Opportunity to develop valuable financial services experience
• Hybrid working opportunities available once training is completed and competency is demonstrated
• 12-month contract with a well-established organisation
• Parramatta location

This is an excellent opportunity for someone looking to build a long-term career. If it looks of interest please make an application and Manpower will be in contact with you.

Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856