Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products. The company is looking for an experienced Customer Service Manager to join us in our head office on a permanent full-time basis.

• Lead, manage, and oversee the customer service team to ensure high standards of customer satisfaction.
• Develop and implement strategies to improve customer experience and streamline service processes.
• Collaborate closely with internal teams (sales, supply chain, and production) to ensure timely delivery and resolution of customer issues.
• Handle customer complaints and escalations, ensuring prompt and effective resolution.
• Monitor key performance indicators (KPIs) for the customer service department, ensuring targets are met and exceeded.
• Identify opportunities for service improvements and provide recommendations to senior management.
• Train, mentor, and motivate the customer service team to achieve their full potential.
• Ensure compliance with company policies and relevant regulations within the pharmaceutical industry.

• At lease Advance Diploma level qualification in the related field.
• Minimum 5 years’ experience in a similar role.
• English and Mandarin bilingual language skills are essential.
• Strong leadership and team management abilities.
• Excellent problem‑solving skills and attention to detail.
• Solid communication and interpersonal skills.

Pay: $75,000.00 - $80,000.00 per year

8 hour shift

Advanced Diploma / Associate Degree (required)

Customer Service Manager: 5 years (required)

Mandarin (preferred)

Australia (preferred)

In person