Own the configuration, optimisation and evolution of BAI’s ServiceNow platform to deliver secure, high-performing business solutions.

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through BAI360, our virtual tour platform. 

LET’S EXPLORE THE ROLE

As a ServiceNow Specialist, you’ll provide technical leadership and deep platform expertise across BAI Communications’ ServiceNow environment. Working closely with technology and business stakeholders, you’ll design, configure and support solutions that enable efficient, secure and scalable operations.

This role spans the full ServiceNow lifecycle — from requirements analysis and configuration through to optimisation, reporting and platform upgrades. You’ll apply best‑practice development approaches, support agile delivery, and contribute directly to technology outcomes aligned to business priorities.

You’ll also play an important role in maintaining platform stability and security, including participation in out‑of‑hours support during deployments or high‑severity incidents.

Key Responsibilities:

• Act as the technical subject matter expert for BAI’s ServiceNow platform
• Design, configure and maintain ServiceNow components including workflows, business rules, client scripts, UI policies, UI actions, ACLs and catalog items
• Administer ServiceNow instances including user access, roles, groups and portal configuration
• Design, implement and maintain integrations using REST and SOAP APIs
• Manage and optimise CMDB and Performance Analytics capabilities
• Analyse business requirements and translate them into scalable, sustainable ServiceNow solutions
• Develop and maintain reports and dashboards to support operational and performance outcomes
• Maintain and execute testing protocols for ServiceNow upgrades using Automated Test Framework (ATF)
• Contribute to agile delivery practices and promote modern, secure development standards
• Collaborate across business units and external vendors to ensure expected outcomes are delivered
• Support information security objectives and secure‑by‑design practices
• Provide out‑of‑hours support during deployments and high‑severity incidents as required

LET’S HEAR ABOUT YOU

You bring deep, hands‑on experience designing, configuring and supporting enterprise‑scale ServiceNow environments, with strong capability across both platform configuration and custom development.

Your technical background includes:

ServiceNow Platform & Configuration

• Strong experience across core ServiceNow modules, including ITSM, Service Catalog, CMDB and Performance Analytics
• End‑to‑end configuration of workflows, business rules, client scripts, UI policies, UI actions and ACLs
• Confident administration of ServiceNow instances, including user/group management, role design and portal configuration
• Experience maintaining data quality and relationships within the CMDB, supporting reporting and operational insights

Development & Scripting

• Strong JavaScript capability applied within the ServiceNow framework
• Hands‑on experience with Jelly, Script Includes and client/server‑side scripting
• Working knowledge of modern JavaScript libraries and frameworks used in enterprise environments